Utilities - Service Numbers

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers.

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website

France Télécom
Call centre open daily, 24 hours a day (24/7)	Tel: 3000
Technical assistance (24/7)	Tel: 3900
After sales service	Tel: 1013
Customer services	Tel: 1014
Business service	Tel: 1015
France Télécom/Orange English-speaking customer service open Monday to Saturday 09:00-17:00	Tel: 0800 364 775
English-speaking hotline (calling from outside France)	Tel: 00 33 1 55 78 60 56
France Télécom/Orange website (in French) explains how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working	Website

See also AngloINFO INFOrmation Page on France Télécom - Key Information

Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for:

Domestic residential electricity: EDF in English
Business services: EDF in English

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7). A "within 2 hours" emergency service is available by subscription to business customers.

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity	Website (in English)
EDF English-language e-mail service (residential and business)	e-mail
English-speaking call service for domestic customers and business accounts Open Monday to Friday 08:00-18:30	Tel: 05 62 16 49 08 Tel: 00 33 5 62 16 49 08 (outside France)
EDF customer support (in French) Or call the number on the latest invoice (see top right hand corner)	Tel: 0810 333 776
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property or	Click here

Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

Domestic residential gas: GrDF in English
Business services: GrDF in English

Gas emergency service available 24/7.

To find the relevant local emergency number to call: Click here and enter the name or postal code of the property's commune and click "valider"

Other GDF Numbers
General GDF enquiries (in French)	Tel: 0810 800 801
Calling GDF from outside France	Tel: 00 33 2 38 52 85 70

Water: Emergency

Veolia (formerly Générale des Eaux) is the supplier of domestic water for the the Var and the Alpes-Maritimes except in the west of the Alpes-Maritimes: Veolia website

To find the relevant local service centre either search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number: Click here

In the communes situated in the west of the Alpes-Maritimes (Mougins, Mouans-Sartoux, Cannes, Mandelieu, Auribeau-sur Siagne) domestic water is supplied by the Lyonnaise des Eaux.