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AngloINFO · Contact | Berlin Local Reference INFOrmation
There is no guarantee that any English will be spoken on any of these emergency and helpline telephone numbers.
The caller must:
All emergency numbers can be reached from pay phones, without the use of a phone card or money. European SOS 112The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:
French Riviera Crisis & Help Lines
Emergency Words & TerminologyPlease note: these phrases have been simplified for easy communication by a non-French speaker. They are not necessarily grammatically correct French.
Understanding the French Emergency Services
The services reached by dialling 15 and 18 operate in conjunction, with the emergency teams having skills, training and facilities suitable to many situations. "Firefighters" are qualified to provide first rescue and ambulance services. Medical emergencies and accidents (SAMU)SAMU: The Emergency Medical Assistance Service (Service d'Aide Médicale d'Urgence) reached by dialling 15 or 112. There is always a qualified doctor is on hand to determine the most suitable response to a call and implement it. This may involve giving the caller information or advice, or sending the appropriate emergency vehicle:
SMUR: The mobile emergency resuscitation service (Service Mobile d'Urgence et de Réanimation, SMUR) vehicles are equipped with at least one qualified emergency doctor (or an anaesthetist), a nurse and a paramedic. H-MICU: In the case of serious accident or severe illness a Hospital Mobile Intensive Care Unit (H-MICU), (UMH-Unité Mobile Hospitalière) is sent. This is a rapid intervention vehicle or helicopter equipped to provide full hospital-standard life support services. The French approach is to treat the emergency on-site and vehicles and personnel are equipped and trained for this. The reason is that recovery rates are found to be much higher when a victim is treated as soon as possible.
Sapeurs-pompiers (firefighters and first rescue)The sapeurs-pompiers are the firefighters of France, supervised and trained by the Ministry of the Interior (Ministère de l'Intérieur). Firefighting brigades work closely with SAMU and are trained and equipped to respond to fires, auto accidents and emergency medical situations. They include professional (SPP), military (SPM) and volunteer (SVP) brigades.
Understanding the French Police ServicesNational Gendarmerie (Gendarmerie Nationale): The military police force operating under management by the French Ministry of Defence (Ministère de la Défense). It is responsible for policing the countryside, rivers and coastal areas, and small towns which fall outside the jurisdiction of the Police Nationale. The force is also authorised to carry out criminal investigations, crowd control and security activities of airports and military locations and attend ceremonial and state occasions. National Police (Police
Nationale): The civil law enforcement agency of France, with jurisdiction
over cities and large towns. The National Police comes under the management of the Ministry of the Interior
(Ministère de l'Intérieur)
and is responsible for security operations (patrols, traffic control, identity
checks) and conducting criminal enquiries. Related Information
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